Privacy Policy

What We Collect

• Identifiers: name, mobile number, email address.
• Profile & demographic: age, city/location.
• Health & onboarding details: height, weight, cycle history, goals, dietary preferences (shared by you).
• Program usage data: WhatsApp messages (sent/received), engagement logs, feature use, timestamps.
• Device & analytics: device model, operating system, IP address, analytics cookies and identifiers.

How We Use Your Data

• Provide and personalise daily WhatsApp support, recommendations, and reports.
• Measure and improve product performance, reliability, and user experience.
• Process payments and provide customer support.
• Detect and prevent fraud, abuse, or other harmful activity.
• Comply with legal obligations and respond to lawful requests.

Legal Bases for Processing

We process personal data on the basis of consent (e.g., health details you provide), performance of a contract (providing the service), and our legitimate interests (product improvement, fraud prevention). You can withdraw consent where processing is based on consent.

Third Parties & Transfers

We use third-party service providers (WhatsApp, Razorpay, Google Analytics, Meta, OpenAI, AWS). These providers act as processors and may process data in other jurisdictions. We use contractual safeguards where required.

Cookies & Analytics

We and our partners use cookies and similar technologies to operate the service, remember preferences, and analyse usage. You can manage cookies via your browser settings; disabling some cookies may affect functionality.

Data Retention

We retain personal data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Typically this means account data while your account is active and for up to 24 months after account deletion unless a longer retention period is required by law.

Security

We implement reasonable technical and organisational measures to protect personal data. However, no method of transmission or storage is completely secure—please contact us if you suspect any security issue.

Your Rights

• Request access to the personal data we hold about you.
• Request correction or deletion of inaccurate or unnecessary data.
• Request restriction or objection to processing where applicable.
• Request portability of data you provided in a common machine-readable format.
• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, email team@pcossakhi.com. We will verify identity and respond in accordance with applicable law.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child, contact us to request deletion.

Changes to This Policy

We may update this Policy. Material changes will be posted with an updated “Last updated” date. Continued use after changes constitutes acceptance of the revised Policy.